Frequently Asked Questions
Everything you need to know about shopping with RUSTY.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are RUSTY products ethically made?
Sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.